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FACTORS AFFECTING THE EFFECTIVE PERFORMANCE OF SECRETARIES OF LOCAL GOVERNMENT COUNCIL: A CASE STUDY OF IJUMU LOCAL GOVERNMENT AREA, KOGI STATE

 Format: Microsoft Word   Chapters: 1-5

 Pages: 75   Attributes: STANDARD RESEARCH

 Amount: 3,000

 Sep 09, 2019 |  08:59 am |  2518


TABLE OF CONTENTS

Title page

Approval page

Dedication

Acknowledgment

Abstract

Table of Contents

 

CHAPTER ONE: INTRODUCTION

1.1        Background to the Study

1.2        Statement of the Problem

1.3        Purpose of the Study

1.4        Significance of the Study

1.5        Research Questions

1.6        Scope of the Study

1.7        Limitation of the Study

1.8        Definition of Key Concepts

 

CHAPTER TWO: REVIEW OF LITERATURE 

2.1        Introduction

2.2        Remuneration

2.3        Employee Career Development

2.4        Ergonomics and Work Environment

2.5        Impact of Technology Advancement

2.6        Office Proximity to Residence

2.7        Summary of Literature Review


CHAPTER THREE: METHODOLOGY

3.1        Design of the Study

3.2        Area of the Study

3.3        Population of the Study

3.4        Sample of the Study

3.5        Description of Instrument   

3.6        Administration and Retrieval of Instrument

3.7        Method of Data Analysis

 

CHAPTER FOUR: DATA PRESENTATION AND ANALYSIS

4.1     Presentation and Analysis of Data

4.1        Discussion of Findings

 

CHAPTER FIVE: SUMMARY, CONCLUSION AND RECOMMENDATIONS

5.1        Summary

5.2        Conclusion

5.3        Recommendations

References

Appendix

Abstract

The study investigated the perception of those factors affecting the effective performance of secretaries of local government council (a case study of Ijumu Local Government Area, Kogi State). The main instrument used for data collection was questionnaire. From the findings of the research, it was discovered that the level of remuneration in organisations have impact on the performance of secretary’s education and training, relationship between secretaries and their work environment are all determining factors of secretarial performance. Based on the findings, it was recommended that organisations should improve remuneration of their secretaries and that government should make provisions for standard education and training facilities in institutions of higher learning in order to give secretaries qualitative educational and training. The secretaries on their own part should try to adopt to new technologies, acquire skills and eradicate fear for technologies and put in their best in their chosen career.


CHAPTER ONE

INTRODUCTION

The research work is based on the topic “factors affecting the effective performance of secretaries of local government council (A Case Study of Ijumu Local Government Area, Kogi State)”. The challenges secretaries face in the performance of their legitimate official duties are indeed numerous, which most times can hamper their optimum productivity.

Some of such barriers include but not limited to: inadequate remuneration, low chances of career development, ergonomics and work environment, impact of technology advancement, office proximity to residence and the likes.

The researcher, therefore, undertakes to carry out the study in five comprehensive chapters, where chapter one is all about the background of the study, statement of the problem, purpose of the study, significance of the study, research questions, scope of the study, limitation of the study as well as definition of key concepts.

Chapter two is about review of related literature while chapter three states the research methodology. Chapter four discusses and analyses the data collected and finally, chapter five summarises the research with conclusion and relevant recommendations.

 

1.1    BACKGROUND TO THE STUDY

          Research works have been carried out in the past to establish factors that affect the effective performance of secretaries in organisations. Evidences are increasingly produced by researchers that show that attempts have been made to develop qualitative secretaries through the provision of standard equipment to carry out their duties effectively in some few institutions of higher learning.

          Secretaries are one of the most vital workers in an organisation. Hence, playing a great role in the smooth flow of the organisational work. However, they are seen not to perform as expected at the local government level, owing to some factors bordering on their welfare packages, chances of career development, lack of organizational motivation among others factors. Secretaries may as well perform very poorly as a result of factors which may include uninspiring salaries and wages, inadequate education and training, poor relationship between secretaries, unfriendly working environment, fear of technology (technophobia), distance from residence to mention but a few.

          More importantly, salary and wages have great impact on the performance of a secretary’s work in an organisation. Some secretaries earn less than average per annum in some organisations, especially at the local government level. Also worthy of note is the fact that some of those secretaries at the local government level did not obtain high level of education and training to gain the requisite knowledge and skills needed for the job before venturing into it, or before pursuing it as a career. In addition, some of the tertiary institutions are not well equipped with good training facilities to train the secretaries for effective performance.

          Notably, relationship between secretaries and their working environment has great impact on their performance at work. The work environment is supposed to be equipped with some necessary facilities to create conducive atmosphere for interaction. However, many offices in some local governments are not well-equipped and this has a great effect on the optimum performance of secretaries at the local government level. Furthermore, social amenities needed in the office have a great advantage in boosting secretaries’ morale for effective performance on the job.

          Furthermore, high improvement on technological system also has great influence on the effective performance of the secretaries in their career. This is because some of the untrained secretaries cannot cope well with the newly introduced technologies in the office. So, with the fear of technology, secretaries loss confidence and hardly perform their duties effectively as expected of them. This has affected the effective performance of secretaries in their chosen career.

          In addition, the long distance from the residences of some secretaries to their respective workplaces, especially at the local government level, can also affected the career and performance of secretaries a lot. Where secretaries at the local government level have to transport long distances from their residences to get to work every morning, without regular payment of salary or percentage payment of salary, they tend to be discouraged and perform below expectation. They pay little attention to work as a result of this, invariably leading to poor performance in their respective offices.

 

1.2    STATEMENT OF THE PROBLEM

          It has been observed that some secretaries in Ijumu Local Government Area of Kogi State perform below average in their secretarial jobs. Also, it is noted that for some reasons, the relationship between secretaries and other staff is not satisfactory and this affects the overall performance of the organisation, negatively. There seem to be a thick wall between secretaries of some offices and other members of staff.

          The attitude of some secretaries at Ijumu Local Government Area of Kogi State towards the newly introduced technology such as computers and the internet facilities is extremely poor. With the introduction of computer, secretaries are encouraged to acquire more training to improve the secretary their skills and gain new ones, but the effect of this is still not substantial. The fear of new technology is still great amongst them while few have been able to sharpen their typing skills.

          The study therefore sets out to find out most of those negative factors and look for ways of solving them in order to improve the performance of secretaries in their work places and make their careers worthwhile.

 

1.3       RESEARCH QUESTIONS

-          Do secretaries in Ijumu Local Government Area of Kogi State agree that salaries and wages affect their performance and career?

-          Do secretaries in Ijumu Local Government Area of Kogi State agree that inadequate education and training affect their performance and career?

-          Do secretaries in Ijumu Local Government Area of Kogi State agree that relationship between secretaries and their working environment affect their performance and career?

1.4    PURPOSE OF THE STUDY

          The rationale for this study is to enable the researcher find out the factors that affect effective performance of secretaries of local government council, using Ijumu Local Government Area of Kogi State as case study.

Furthermore, the researcher also intended to examine the factors attributable to poor performance of local government secretaries such as salaries and wages, education and training, relationship between secretaries and their working environment, fear of technology and distance from residence to their offices.

 

1.5    SIGNIFICANCE OF THE STUDY

          This research findings will be of great benefits to students, researchers, government agencies, teachers and non-governmental organisations.

The research will draw the attention of secretaries to those factors affecting their effective performance and proffer solutions that will help them in solving such identified problems.

          The research will also help the government see the need to provide qualitative secretarial education and standard computer training with modern equipment in tertiary institutions. This will assist in the training of potential secretaries and guide against eventual poor performance in the place of work.

         

1.6    SCOPE OF THE STUDY

          The study is within the scope of examining the factors affecting the effective performance of secretaries of local government council, using Ijumu Local Government Area, Kogi State as case study.

 

1.7    LIMITATION OF THE STUDY

          Limited time was one of the factors that restricted the researcher in the course of carrying out the project. The time available for the research work was not enough and the researcher was greatly constrained as a result.

However, critical time management technique was employed in view of other academic activities the researcher also had to attend to.

Another limiting factor that posed barrier to the study was inadequate finance. High cost of transportation, cost of data collection and processing constituted a major setback to the study. The researcher had to make do with the limited fund available in order to make the study a success.

In addition to the above limitation was lack of co-operation from some respondents in answering the research questions.

 

1.8    DEFINITION OF TERMS

-          Education: This is the process of rendering or giving systematic instructions, especially at school or university.

-          Factors: Circumstances that contribute towards a result.

-          Organisation: This is the act of making arrangements or preparations for something or the structure of arrangement of related or connected terms.

-          Training: It is an educational process in which people can learn new information, re-learn and re-enforce existing knowledge and skills and most importantly have time to think and consider what new options can help effectiveness of work.

-          Technology: This is the application of scientific knowledge for practical purposes, especially in industries.

-          Relationship: This is the way in which two or more concepts, objects or persons are connected or the state of being connected.

-          Salary and Wages: The total amount of income paid to an employee by the employer under the contract of service often weekly or monthly.

-          Secretary: This is an official in charge of an organization’s correspondence.

-          Fear: An unpleasant neuron caused by the belief that someone or something is dangerous.

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